Our Responsibility to you
It is the aim of the practice to offer a friendly and efficient service with high standards of healthcare meeting the specific needs of our practice population.
Respect
Patients will be treated as individual and partners in their healthcare, irrespective of ethnic origin, religious or cultural beliefs.
Names
The people involved with your care will give you their names and will ensure you know how to contact them.
Waiting Times
We run an appointment system that aims to ensure that you are seen in a timely fashion as far as possible.
Your treatment
Following discussion, you will receive the most appropriate care by suitably qualified staff. No care or treatment will be given without your informed consent.
Access
In the case of an emergency, you will receive the rapid attention of our medical staff. We will arrange a home visit for those patients too ill or infirm to attend the surgery.
Telephones
We will try to answer the phone promptly and ensure there is sufficient staff to do this. You should be able to consult your GP by telephone also.
Information
We will provide information about all of the services we offer at the practice and ensure that you receive all the information that directly affects your health and care offered.
Health Promotion
The practice will offer information and advice to support the promotion of healthy lifestyles and prevention of illness.
Zero Tolerance to abuse
We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their behaviour. If they persist, we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients.
Statement of GP Net Earnings
2017
All GP practices are required to declare the mean earnings (e.g. average pay) for GP’s working to deliver NHS services to patients at each practice.
The average pay for GPs working in Central Medical Centre in the last financial year was £69,390 before Tax and National Insurance. This is for 1 full time GP, 3 part time GP’s who worked in the practice for more than six months.
Freedom of Information
The Freedom of Information Act 2000 recognizes that members of the public have the right to know how public services are manage, the cost and how decisions are made. This informations is available at < href="www.warwickshirepct.nhs.uk/contactus/freedomofinformation.aspx">
Care.data – NHS England
How Information About You Helps Us Provide Better Care
Confidential information from your medical records can be used by the NHS to improve services offered so we can provide the best possible care for everyone.
This information along with your postcode and NHS number but not your name, are sent to a secure system where it can be linked with other health information.
This allows those planning NHS services and those carrying out medical research to use information from different parts of the NHS in a way which does not identify you. You have a choice. If you are happy for your information to be used in this way, you do not have to do anything. If you have concerns or wish to prevent this from happening, please speak to the practice staff. A leaflet is available at the practice or online.